FAQs - Teamwear

How do I find out the price for the items I am interested in?

Download our catalogue or use our customizer - both found at www.iscsport.com/teamwear, find the garments you want, contact your Kit Coach for a quote or if you have any questions.

Do you charge extra for adding logos or embellishments to my team’s kit?

 

  • All designs, club and sponsors logos on our sublimated On- Field kit is free of charge
  • All embroideries, appliques, or heat seals incur an additional fee 
  • There is a small fee per jersey should you wish to apply our elite gripper technology or add a GPS pouch to your playing apparel.

 

What are your delivery charges?

 

All of our orders have a standard admin and freight charge of $25 per order however some orders to more remote regions may be subject to additional freight charges.


 

What are your standard delivery times?

 

  • We pride ourselves on both the quality of products and the quality of our customer service and will always aim to deliver your garments as soon as possible so you can start playing!

  • Standard lead time for all custom made garments is 6-8 weeks, however we will always endeavor to get you your kit sooner if possible.

 

What are my delivery options?

 

  • In most cases your order will be couriered directly to you however you also have the option to pick it up from your nearest ISC Office (depending on your location).

  • Should you require express delivery, this can be arranged at an additional fee.

 

How do I place my ISC Teamwear order?

 

1. Customise your kit - Go online at iscsport.com/teamwear to start customising your team kit today!

2. Alternatively, contact your local kit coach.

3. Finalise Design - Finalise your design online or with the help of one of our kit coaches

4. Live.Dream.Play - Enjoy your product and remember to Live.Dream.Play.

 

What information will I need to complete an order with ISC Teamwear?

 

  • Required delivery date
  • Delivery address and contact details
  • Invoicing details (if different from delivery)
  • Preferred method of payment
  • Products required (including preferred design style and colours)
  • Sizes per garment and quantities in each size
  • Numbering details
  • All club and sponsors logos in .eps or .ai files

 

Are there minimum order quantities?

 

Yes, all MOQ’s are as per below;

  • Stock Socks – 20 total (across all sizes)

  • Custom Socks - 12 per size and 24 in total

  • Sublimated garments – 15 per design & per style (adults, ladies, kids)

  • Custom Cut and Sew Garments - 30 per design/ logo set up

  • Caps and Bags- Both Stock and Custom - 30

  • Cotton Tee’s and Hoodies – 100 per set up

 

Am I able to see a sample of the garments?

 

  • You can arrange for an ISC Teamwear representative to come and visit your club and present our range or alternatively have a range of samples conveniently delivered direct to your door. 

How do I know what sizes we require?

 

  • You can download our extensive sizing charts.
  • You can arrange for a kit coach to come and visit your club and present our sizing range for the style/s you are looking for

 

How do I know which garment will best meet my team’s needs?

 

  • That’s what we are here for! Our team understand sport and understand sporting apparel- contact us and explain what you need and we will advise on which ISC garment or range best meets your needs.

 

Can I return Teamwear garments?

 

  • All of our garments are made to order based on thorough consultation and confirmation of order details. Refunds/returns will not be accepted for any customized confirmed orders.
  • If there is a defect or a fault with your delivered order or if we have failed to comply with agreed order instructions, you must notify your ISC Teamwear representative via phone or email within 48 hours of the goods being delivered. The product must be retained in unused condition and you will be required to complete a damaged/incorrect goods form. 

How do I know how much my order will be?

 

  • Once you have selected your required garments and selected your design and colors you will be provided you with a detailed order confirmation which will outline the products included in your order as well as the complete payment and pricing details.

 

How can I pay for my Teamwear order?

 

  • You will be required to pay 50% of your purchase at the time of ordering (once artwork approved) with the remaining 50% to be paid prior to delivery/ pick up
  • Our preferred payment method is EFT or Direct Debit.

  • We do accept all major credit cards, cheque and cash.

  • Please note there are additional fees for the use of credit cards:

  • Visa and Mastercard- 1.25% &  Amex- 2.5%

 

What file format is needed for the logo artwork?

 

  • The preferred format for all club and sponsor logos is in vectorised files (.ai or .eps) or in a high resolution .pdf file created in illustrator.
  • If you cannot provide any of your required logos in the preferred file formats then there may be additional fee’s incurred.

 

Can you generate any logo onto one of your garments?

 

  • We are able to generate any club or sponsor logo onto a garment using either sublimation or embroidery methods (depending on the garment type).
  • Please note- customers must have appropriate permission to use any logos supplied to ISC Teamwear. We assume that the suitable permission has been obtained by the customer prior to placing their ISC Teamwear order and take no accountability if this permission has not been adequately sought. 
 

Can you match my team’s colours?

 

  • We have an extensive colour palette range that should match most teams colours
  • If you require an exact colour then a PMS number or embroidery thread color must be provided otherwise the closest matching colour from the ISC Teamwear colour palette will be used
  • All colors presented on this website and in the catalogue are for visual representation purposes only and there may be some minor variations between the visual garment presented and the finished product.